Standard Charges

Usage TypePrice
Calls to UK Mobiles (07) 60p per minute
Calls to Landlines (01/02/03) 60p per minute
Text Messages40p per text message
UK Mobile Data£10.00 per GB
Answer Phone retrieval while in the UKFree
Standard Photo Messaging or Video Messaging (MMS)86p per message

Calls to Special Numbers

Number PrefixPrice
Calls to 055 (UK VoIP)17.02p per minute
Calls to 05620p per minute
Calls to forwarding servicesUp to £1.28
Calls to personal number services beginning with 070 8p per minute
Satellite calls£3.00per minute
076 paging number service 85.2p per minute
076 paging number service (text message)£2 per text message

Calls to Directory Enquiries

Usage TypeCostFurther Information
118 Third party Directory EnquiriePrices vary depending on service

Important Numbers

ServiceTelephone numberCall charge per minute
International assistance (not call connect)15517p per minute
Emergency services999Free of charge
Standard non-emergency101Free of charge
* For calls to these numbers, you will be charged EE’s access charge plus the applicable service charge. These charges will also apply whilst roaming in our EE. These charges will also apply whilst roaming in our EE Europe Zone.
 
  • 084 and 087 numbers are typically used for banks, utility companies, customer helplines, government departments and voting in TV shows.
  • 09 numbers are typically used for premium rate services.
  • 118 numbers are used for Directory Enquiry services.
Number Prefix Access Charge
Calls to charity helplinesFree - visit full details
Calls to 0808, 0800, 0500 and 116Free
Calls to 084, 08780p per minute

Calls to Premium rate numbers

Premium Rate Services Banding as of Jan 2021: Rates are inclusive of access and service chargeMinimum Charge Including Connection Charge (per call)Pence per Minute (Billed per second)
Premium Rate Services Band 1£1.00£1.00
Premium Rate Services Band 2£2.00£2.00
Premium Rate Services Band 3£3.00£3.00
Premium Rate Services Band 4£4.00£4.00
Premium Rate Services Band 5£5.00N/A
*All prices excluded VAT

2 Standard Charges 1B (International Direct Dial (IDD) - Voice

International Direct Dial – Voice

EE ZonesCalling an international number from the UK (per min)
IDD Zone 1£0.10
IDD Zone2£0.20
IDD Zone 3£0.30
IDD Zone 4£0.50
IDD Zone 5£1.00
IDD Zone 6£2.00
IDD Zone 7£2.80
IDD Zone 8£6.00
Zone NameCountries Included
IDD Zone 1Alaska, Australia, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei Darussalam, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, French Guiana, Germany, Greece, Greenland, Guam, Hawaii, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Japan, Kuwait, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Mexico, Mongolia, Netherlands, New Zealand, North Mariana Island, Norway, Pakistan, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Thailand, United States, USA Virgin Islands, Vatican, Vietnam
IDD Zone 2Argentina, Bahrain, Dominican Republic, Egypt, Gibraltar, Guatemala, Iran, Macao, Malaysia, Mauritius, Mayotte Island, Namibia, Nepal, Netherlands, Nigeria, Panama, Philippines, Réunion, San Marino, Saudi Arabia, Sri Lanka, Sudan, Swaziland, Taiwan, Turkmenistan, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Yemen
IDD Zone 3Afghanistan, Andorra, Angola, Anguilla, Armenia, Aruba, Barbados, Belize, Bolivia, Botswana, British Virgin Islands, Cayman Islands, East Timor, Ecuador, El Salvador, Eritrea, Ethiopia, Grenada, Guadeloupe, Guyana, Honduras, Iraq, Jamaica, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Lebanon, Marshall Islands, Montserrat, Oman, Palau, Palestine, Qatar, Saint Kitts, Saint Lucia, Saint Vincent, South Africa, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine
IDD Zone 4Albania, Antigua and Barbuda, Azerbaijan, Bahamas, Belarus, Benin, Bosnia and Herzegovina, Burkina Faso, Cameroon, Cape Verde, Djibouti, Fiji, French Polynesia, Georgia, Ghana, Guinea, Haiti, Liberia, Libya, Mali, Moldova, Monaco, Montenegro, Mozambique, Myanmar, New Caledonia, Nicaragua, Niger, North Macedonia, Russia, Rwanda, Senegal, Serbia, Surinam, Suriname, Syria, Tanzania, Togo, Uganda
IDD Zone 5Algeria, Burundi, Central African Republic, Comoros Islands, Congo, Cuba, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Ivory Coast, Kosovo, Lesotho, Madagascar, Malawi, Mauritania, Micronesia, Morocco, Seychelles, Sierra Leone, Somalia, South Sudan, Tunisia, Zambia, Zimbabwe
IDD Zone 6Ascension, Chad, Diego Garcia, Falkland Islands, Maldives, Nauru, Papua New Guinea, Sao Tome and Principe, Tonga
IDD Zone 7Cook Islands, Kiribati, Niue, Saint Helena, Samoa, Tuvalu, Vanuatu
IDD Zone 8Solomon Islands, Tokelau
*All prices excluded VAT

3 Standard Charges 1C (International Direct Dial – (IDD) - SMS

International Direct Dial – SMS

EE ZonesTexting an international number from the UK (per SMS)
IDD Zone 1£0.10
IDD Zone2£0.12
IDD Zone 3£0.16
IDD Zone 4£0.20
Zone NameCountries Included
IDD Zone 1Afghanistan, Andorra, Angola, Ascension, Bahamas, Belarus, Belize, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brunei Darussalam, Cambodia, Central African Republic, Cook Islands, Denmark, Djibouti, East Timor, Egypt, Equatorial Guinea, Eritrea, Estonia, Falkland Islands, Fiji , French Polynesia, Georgia, Gibraltar, Greece, Greenland, Guinea, Guinea-Bissau, Haiti, Jordan, Kazakhstan, Kiribati, Kyrgyzstan, Liechtenstein, Madagascar, Maldives, Malta, Marshall Islands, Mauritania, Micronesia, Mongolia, Namibia, Nauru, Netherland Antilles, Niue, Pakistan, Palau, Palestine, Papua New Guinea, Philippines, Qatar, Saint Pierre and Miquelon, Samoa, Sao Tome and Principe, Solomon Islands, Somalia, South Sudan, Sri Lanka, Sudan, Suriname, Tajikistan, Togo, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vietnam, Yemen
IDD Zone 2Algeria, Bahrain, Bangladesh, Benin, Bulgaria, Burundi, Cameroon, Cape Verde, Chad, Congo, Gambia, Ghana, India, Iraq, Kenya, Kosovo, Kuwait, Laos, Lesotho, Liberia, Macao, Malawi, Malaysia, Mali, Mauritius, Niger, Peru, Réunion, Rwanda, Senegal, Sierra Leone, Singapore, South Korea, Taiwan, Tanzania, Thailand, Tunisia, Uganda
IDD Zone 3Albania, Argentina, Aruba, Azerbaijan, Bolivia, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia, Dominican Republic, Ecuador, El Salvador, Finland, French West Indies, Guatemala, Guyana, Honduras, Hungary, Ireland, Jamaica, Japan, Latvia, Lithuania, Moldova, Montenegro, Morocco, Mozambique, Netherlands, Nicaragua, Oman, Panama, Paraguay, Poland, Romania, Saint Lucia, Saudi Arabia, Serbia, Slovakia, Slovenia, South Africa, Trinidad and Tobago, United Arab Emirates, Uruguay, Venezuela, Zambia, Zimbabwe
IDD Zone 4"Armenia, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, France, Germany, Hong Kong, Iceland, Israel, Italy, Libya, Luxembourg, Mexico, Myanmar, Nepal, New Zealand, Nigeria, Norfolk Island, Norway, Portugal, Russia, Satellite, Seychelles, Spain, Swaziland, Sweden, Switzerland, Turkey, Ukraine, United States, Any other destination not listed"

Roaming Passes

1 Daily Pass Tariffs

ZoneAllowanceChargeRestrictions
Daily PassEurope ZoneUnlimited voice and text, 2 GB£3.00Calls within Europe Zone and back to the UK (calls and texts to standard mobile and landline numbers only)
Business ZoneUnlimited voice and text, 1 GB data£10.00Calls within country and back to the UK (calls and texts to standard mobile and landline numbers only)
World Zone60 minutes and 60 texts, 1 GB data£18.00"Calls within country and back to the UK (calls and texts to standard mobile and landline numbers only)"

2 Roaming Buffer

Roaming passes are activated and chargeable once 10MB of Data, or 30 seconds of voice or 1 SMS has been used.

3 Usage Notifications

End users will be notified when they have hit 80% or 100% of their allowance for calls, texts or data.

4 Capping

Once the end user reaches their allowance, the service will be capped. This only stops the end user consuming the service that has reached its allowance and they can still consume the other services e.g. Data cap is reached, however they can still consume calls and texts within their allowance.

5 Renewal

The end users allowance will renew at the 12:01 UK time the following day, allowing them to consume another daily pass.

6 Roaming Zones/Countries

Zone NameCountries Included
Europe ZoneAustria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City
Business ZoneAustralia, Canada, China, Gibraltar, Guernsey, Hong Kong, Isle of Man, Jersey, New Zealand, Saudi Arabia, Singapore, South Africa, Switzerland, Turkey, United States
World ZoneArgentina, Armenia, Bangladesh, Bermuda, Brazil, Chile, Colombia, Ecuador, El Salvador, Faroe Islands, Guadeloupe, Israel, Mexico, Moldova, Montenegro, Nicaragua, North Macedonia, Pakistan, Peru, Puerto Rico, Qatar, Réunion, Russia, Serbia, Thailand, Ukraine, Uzbekistan, Venezuela, Vietnam, Zambia
IDD Zone 4"Armenia, Australia, Austria, Belgium, Brazil, Canada, Cyprus, Czech Republic, France, Germany, Hong Kong, Iceland, Israel, Italy, Libya, Luxembourg, Mexico, Myanmar, Nepal, New Zealand, Nigeria, Norfolk Island, Norway, Portugal, Russia, Satellite, Seychelles, Spain, Swaziland, Sweden, Switzerland, Turkey, Ukraine, United States, Any other destination not listed"
*If you opt out of Daily Roaming Passes, Standard Roaming Pricing will apply.

Roaming Traffic Charges

Pricing for traffic originating outside the UK.

1 Roaming Traffic Charges

ZoneVoice MO calls in country and back to UKVoice MO calls to Europe ZoneVoice MO Calls to RoWVoice MT CallsSMS MOData / VoLTE
Europe Zone£0.15/min£0.15/min£1.04/min£0.00/min£0.06/SMS£2.40/GB
Buziness Zone£0.40/min£0.40min£1.60/min£0.80/min£0.48/SMS£8.00/GB
World Zone£1.92/min£1.92/min£1.92/min£1.20/min£0.80/SMS£14.00/GB
RoW 1£2.40/min£2.40/min£2.40/min£1.60/min£0.80/SMS£40/GB
RoW 2£2.40/min£2.40/min£2.40/min£1.60/min£0.80/SMS£120/GB
RoW 3£2.40/min£2.40/min£2.40/min£1.60/min£0.80/SMS£400/GB
RoW 4£2.40/min£2.40/min£2.40/min£1.60/min£0.80/SMS£1.720.00/GB
RoW 5£3.00/min£3.00/min£3.00/min£1.60/min£0.80/SMS£40/GB
RoW 6£3.00/min£3.00/min£3.00/min£1.60/min£0.80/SMS£120/GB
RoW 7£3.00/min£3.00/min£3.00/min£1.60/min£0.80/SMS£400/GB
RoW 8£3.00/min£3.00/min£3.00/min£1.60/min£0.80/SMS£1.720.00/GB
Zone NameCountries Included
Europe ZoneAustria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City
Business ZoneAustralia, Canada, China, Gibraltar, Guernsey, Hong Kong, Isle of Man, Jersey, New Zealand, Saudi Arabia, Singapore, South Africa, Switzerland, Turkey, United States
World ZoneArgentina, Armenia, Bangladesh, Bermuda, Brazil, Chile, Colombia, Ecuador, El Salvador, Faroe Islands, Guadeloupe, Israel, Mexico, Moldova, Montenegro, Nicaragua, North Macedonia, Pakistan, Peru, Puerto Rico, Qatar, Réunion, Russia, Serbia, Thailand, Ukraine, Uzbekistan, Venezuela, Vietnam, Zambia
RoW 1Anguilla, Antigua and Barbuda, Barbados, Belarus, Botswana, Cameroon, Cayman Islands, Dominica, Egypt, Gabon, Ghana, Grenada, Guinea, Guinea-Bissau, India, Iraq, Ivory Coast, Japan, Kazakhstan, Kenya, Kosovo, Kuwait, Liberia, Macao, Madagascar, Mali, Monaco, Montserrat, Niger, Nigeria, Oman, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Seychelles, Sudan, Taiwan, Tanzania, Tunisia, Turks and Caicos Islands, Uganda, United Arab Emirates, Uruguay
RoW 2Albania, Andorra, Aruba, Azerbaijan, Bahamas, British Virgin Islands, Brunei Darussalam, Costa Rica, Dominican Republic, French Guiana, Georgia, Guyana, Haiti, Indonesia, Jamaica, Mauritius, Netherland Antilles, Panama, Philippines, Sri Lanka, Tampnet Offshore, Trinidad and Tobago
RoW 3Afghanistan, Benin, Cambodia, Cape Verde, Gambia, Iran, Nepal, Sierra Leone
RoW 4Bhutan, Burkina Faso, Chad, Congo, Democratic Republic of Congo, French Polynesia, Guatemala, Honduras, Kyrgyzstan, Lesotho, Myanmar, Namibia, Paraguay, Suriname, Swaziland, Tajikistan, Vanuatu
RoW 5Malaysia
RoW 6Algeria, Bahrain, Belize, Jordan, Morocco, South Korea
RoW 7Bosnia and Herzegovina, Greenland, Maldives, Bahamas, Ethiopia
RoW 8Aircraft, Angola, Bolivia, Burundi, Central African Republic, Cook Islands, Cuba, Djibouti, Equatorial Guinea, Falkland Islands, Fiji, Guam, Laos, Lebanon, Libya, Malawi, Martinique, Mauretania, Mongolia, Mozambique, Palestine, Papua New Guinea, Saint Pierre and Miquelon, Satellite, Ships, Syria, Togo, Tonga, Turkmenistan, Yemen, Zimbabwe, any other destination not listed.
*All prices excluded VAT