At Talk247, our terms and conditions outline the guidelines for using our services. By using our services, you agree to abide by these terms, which cover important aspects such as payment of your monthly bill, network usage, and customer support. It is important that you understand these terms before using our services. For any questions, you can contact us at any time. When it comes to orders, we aim to process and dispatch them within 48 hours of placement. Our products are sent out by either Royal Mail post or tracked delivery, and we ask for a few days for the delivery to arrive.
At TALK247, we understand the importance of timely payments to ensure a seamless experience for our customers. To help with this, we offer the following payment options:
Direct Debit
This is the easiest and most convenient method of payment. Simply set up a direct debit from your bank account and your monthly bill will be automatically deducted on or around the 15th of each month.
Missed Payments
In the event that you miss a payment, we will make several attempts to contact you and remind you to make the payment. If your payment is not received within a reasonable time frame, your service may be suspended until the outstanding amount has been paid. A £5 charge will be applied to cover our administrative costs. If your payment is declined due to insufficient funds or you cancelling your direct debit, you will be charged a fee of £10.00. If this continues to happen, we reserve the right to take legal action to recover the outstanding amount.
Updating Payment Information
It is essential to keep your payment details up to date to avoid any missed payments. So if you have changed your bank account details please get in touch.
First Bill and Pro-Rata Calculation
Your first bill will be sent by email in the first week of the month and calculated on a pro-rata basis for the rest of the previous month and the current month. Any additional out-of-bundle charges will be added to the next bill.
Direct Debit Guarantee
We offer the Direct Debit Guarantee for your peace of mind. In the event of a change to the date, amount, or frequency of your Direct Debit, we will always give you 14 working days notice. In the event of an error, you are entitled to an immediate refund from your bank or building society, and you have the right to cancel at any time. A copy of the safeguards under the Direct Debit Guarantee will be sent to you with our confirmation letter.
Our company offers you the ability to cancel your service at any time by providing written notice. Upon cancellation, we will refund the unused portion of your monthly fee, subject to our terms and conditions. If you cancel your service within the first 30 days, you will receive a full refund.
However, you may be charged a cancellation fee if you cancel after the first 30 days. The fee will depend on the length of your contract and the remaining balance of your bill.
Please note that if you cancel your service, you will be responsible for paying any outstanding amounts on your account, including charges for usage, equipment, or other fees.
Canceled Direct Debits
If you cancel your Direct Debit, a £10.00 charge will be added to your next bill.
14-Day Cooling-Off Period
For phone-based Sim Only contracts, you have a 14-day cooling-off period from the date you take the contract out, during which you can change your mind and cancel the contract providing the services have not been used; If the services have been used then charges may apply. To cancel, contact us at 0116 4827017 (Monday to Friday, 10 am to 6.30 pm) to let us know and we will handle the process or email us on [email protected]. You do not need to return the sim card, dispose of it.
We can stop the sim activation if you cancel within 2 to 3 days of taking out the Sim Only contract. If you cancel after seven days, once you are live on the system, we will issue you a PAC code if you want to keep your mobile number. A PAC code can only be issued 24 hours after you have gone live on the system.
Canceling a Contract
If you have used the sim card or passed the 14-day cooling-off period, you are in a contract. To cancel, you will need to pay the remaining term to cancel.
Refunds
If a refund is necessary, it will be processed at the end of the billing month and returned via bank transfer, the same way it was paid. Refunds may take up to 10-15 working days, depending on your bank or financial institution. We will keep you informed of the status of your refund, and if there are any issues or delays, we will work to resolve them as quickly as possible.